Can You Gain Competitive Advantage With Exceptional Customer Experience? (April 24)

Learn more about anticipating behavior and delivering flawless customer service. With the rise of the empowered customer, context is vital and the service experience you deliver can make or break your reputation – and your bottom line. You can maximize every moment by anticipating and responding to your customer’s needs and desires with personalized customer service throughout their journey. You can have a holistic understanding of what your customers are doing, what they are thinking and if they struggle, be able to act. An exceptional and delightful experience not only fosters your customer’s loyalty, but better yet, they may just tell their friends about it.

 

What: Can You Gain Competitive Advantage With Exceptional Customer Experience?

WhenApril 24th at 1pm EST / 10am PST

Where: Online – Social Media Today & IBM

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